Quality Management System ISO 9001:2015
ISO Certification
What is ISO 9001:2015 – Quality Management Systems (QMS)?
ISO 9001 is a popular standard and more than 1 million organizations in the world
are certified to this standard. This standard can be applied by any organization, large or small, regardless of its field of activity. Implementing the requirements of ISO 9001 helps in ensuring customers get consistent products and services. The aim of ISO 9001 is to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system.
Benefits of ISO 9001
Focuses on risk based thinking:
By considering risk-based thinking throughout the organization the likelihood of achieving stated objectives is improved, the output is more consistent and customers can be confident that they will receive the expected product or service.
Risk-based thinking, therefore:
- builds a strong knowledge base
- establishes a proactive culture of improvement
- assures consistency of quality of goods or services
- improves customer confidence and satisfaction
Focuses on documented information
Quality management system focuses on establishing documented information and controlling of documented information.
- Documented information serve as evidence of what work has been completed.
- It helps organizations review what they had planned, and how much of that they were able to complete.
- It also serves as a channel for knowledge sharing.
Focuses on customer satisfaction
Quality management system focuses fulfilling the needs and requirements of customer.
- Improving customer satisfaction is one of the main goals of the ISO 9001 quality management systems.
- Organization implementing these standards focuses on identifying and meeting customer requirements and needs. By improving satisfaction, your customer customers’ retention rate will increase.
Focuses on evidence- based decision making
- ISO 9001 quality management systems will encourage and help organization to make decisions based on evidence and facts.
- By ensuring that your decisions are based on good evidence, you can better plan your operations, amend problems and improve your organizational efficiency and effectiveness.
Improved employee morale
- ISO 9001-quality management helps to establish training procedures and to define the roles of the employees and all these operations will positively affect the overall success of the company.
- The staff is more satisfied and motivated once their roles and responsibilities are well defined. By focusing on your staff, and not only on managing, you will improve processes because your team members will be more engaged in the outcome of your organization.
Improved supplier relationships
Quality management System requires controlling externally provided process, products and services.
- Documentation and testing procedures for evaluation of supplier needs to be established.
- This ensures the quality of the raw materials used for production/ service.
- Need and expectation of supplier needs to be assessed and fulfilled which in turn improves supplier relationship.
Creation of a culture of continual improvement
- The main output of the ISO 9001 quality management is a continual improvement that could be linked to time and money saving and revenue increasing.
- By making of this the culture of your organization, you will be constantly improving processes and results.
Our expert consultants as per industry background can provide you with all guidance and advice you need to implement and get certified to ISO 9001. We provide training to your employees to understand the requirement and get acquainted with the standard. We also conduct GAP analysis which will help you understand and are the parts that are lagging in order to implement. Our consultant will assist you throughout the documentation period and help in improving the PDCA culture in your organization. Post certification audit we also help you with the root cause analysis and taking corrective action for any raised nonconformities.